Returns & Exchanges
We want you to be completely satisfied with your Wax London purchase, which is why we offer a 28-day return period for all unworn items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all garments are in their original packaging with tags attached, and include the completed return form inside the parcel.
Generate Shipping Label
Select your preferred courier through our portal to download your pre-paid shipping label and find your nearest drop-off location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing