Frequently Asked Questions
Everything you need to know about your Wax London order.
What is Wax London's shipping policy?
We offer standard and express shipping worldwide. Orders within the UK typically arrive within 2-3 business days, while international shipping times vary by location. Free shipping is available on orders over a specific threshold.
How do I return or exchange an item?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal, and a refund will be processed once the item is inspected.
Where are your clothes manufactured?
We take pride in our ethical sourcing. A significant portion of our collection, including our signature Whiting Overshirts, is manufactured in London and across Europe using sustainable fabrics from world-class mills.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna for eligible customers.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements. Our garments generally follow a true-to-size fit, but we recommend checking the individual product descriptions for fit notes (e.g., relaxed vs. slim fit).
Can I cancel or amend my order after it's been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for cancellations or changes. Please contact our customer service team immediately, and we will do our best to assist you.